🛡 Safe and Responsible Gaming

hbajer is always here to support your responsible gaming

hbajer believes gaming should be fun — not a burden. Our protection tools and guidelines help you enjoy within safe limits.

21+ For adults only

Our commitment

Responsible gaming at hbajer is not just a policy — it is part of our core values. We want every member to enjoy gaming as a healthy form of entertainment. Setting the right limits, managing your budget, and staying aware of your own behaviour — these three things together create a positive gaming experience.

We know online casino and betting can be entertaining, but when it becomes a habit and causes financial or mental stress, it is important to seek help. At hbajer, we are always ready to provide that help.

On this page you will find all our responsible gaming tools, a self-assessment checklist, and direct paths to support.

21+

Age verification is mandatory

You must be at least 21 years old to register and play at hbajer. We are committed to protecting minors from gaming. Proof of age may be requested during account verification.

Our protection tools

hbajer offers several effective tools to ensure responsible gaming. These can be managed easily from your account settings or activated directly through live chat.

Set deposit limits

You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Reducing a limit happens right away, but increasing one may take a few days to come into effect — this is intentional.

Loss limits

Decide in advance how much you are willing to lose within a set period. When you reach that limit, your account will automatically stop betting opportunities and send you a warning.

Time-Out

If you need a temporary break, you can pause your account for anywhere from 24 hours up to 6 weeks. During this time you will not be able to log in or place any bets or deposits. You can reactivate once the break period ends.

Self-Exclusion

If you feel gaming is having a negative impact on your life, choose self-exclusion. Once activated, your account will be fully closed for a minimum of 6 months. No promotional messages will be sent during this period.

Reality check reminders

At set intervals — for example every 30 or 60 minutes — a pop-up will remind you how long you have been playing and the total transactions in the session. This helps you make informed decisions.

Transaction and gaming history

Your full deposit, withdrawal, and betting history is available to view at any time. Analyse your own patterns and make the right decisions. Transparency is one of our core principles.

Warning signs of problem gaming

If any of the signs below appear in your behaviour, contact us immediately or use the responsible gaming tools.

  • Spending more than your budget and regretting it afterwards.
  • A tendency to place more bets in an attempt to recover losses.
  • Hiding your gaming from family, friends, or your workplace.
  • Trying to stop gaming but repeatedly coming back.
  • Turning to gaming to relieve stress, depression, or anxiety.
  • Gaming getting in the way of your daily responsibilities.
  • Taking on debt or dipping into savings to cover gaming costs.

The golden rules of healthy gaming

Responsible gaming does not mean stopping — it means having fun while following the right rules.

  • Set a budget before you play and do not go beyond it.
  • Think of gaming as a source of entertainment, not a way to earn money.
  • Take regular breaks and spend time with family and friends.
  • Avoid gaming when you are stressed or under the influence of substances.
  • Accept losses as a normal part of the game — you are not obliged to chase them.
  • Do not give children or minors access to your account.
  • If something feels wrong, seek help right away — do not wait.

Assess yourself

Answer the questions below honestly. If you answer "yes" to more than one, please speak with our support team.

In the past 30 days, have you spent more than your set budget?
Do you sometimes want to stop gaming but find you cannot?
Has anyone in your family expressed concern about your gaming?
Has gaming affected your ability to focus on work or studies?
Do you feel worried or anxious after a loss?
Have you taken on debt to fund your gaming?

If any of the above answers is "yes", contact our 24/7 live chat or consider self-exclusion.

Protecting minors

Only people aged 21 or above can create an account and play at hbajer. One of the most important aspects of responsible gaming is keeping minors away from gambling.

If there are children or teenagers in your household, make sure your login details are not saved on your device and that access to your account is secured. Use parental control software to prevent minors from accessing platforms of this kind.

We verify age at registration and reserve the right to request ID verification in any case that raises suspicion. If we receive information about an account belonging to a minor, we close it immediately.

🎧 Need support?

Do not hesitate to talk about a gaming problem. Our trained team is ready to point you in the right direction.

24/7 live chat — instant support in Bengali
[email protected]

Contact live chat to set up self-exclusion or account limits — we will help without asking any questions.

Common questions about responsible gaming

Below you will find answers to the most frequently asked questions about responsible gaming and protection tools.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. If you have trouble with the settings, let us know via live chat — we will help you directly.

Yes. You can withdraw any eligible balance in your account before activating self-exclusion. Once self-exclusion is active, your account will be fully closed and cannot be reopened for at least 6 months.

Time-out is a temporary break — from 24 hours up to 6 weeks. Once that period is over, your account is automatically reactivated. Self-exclusion is a long-term decision — your account stays closed for a minimum of 6 months and you must submit a request to reopen it.

No. hbajer is only for people aged 21 and above. Minors cannot create an account, and any attempt to do so will result in that account being closed.

Go to the "Responsible Gaming" section in your account settings and set the reality check interval — for example every 30 or 60 minutes. Once activated, you will receive a reminder at that interval during every session showing a summary of your playing time and transactions.

Contact hbajer's 24/7 live chat or send an email to [email protected]. Our trained support team speaks Bengali and will provide you with the right tools and guidance while keeping everything confidential.

No. When self-exclusion is activated, we automatically remove your account from all marketing communications. No bonus offers, promotions, or general gaming emails will be sent during the exclusion period.

Enjoy safely —
hbajer is here for you

Play responsibly and enjoy the excitement of cricket, slots, and live casino.
Our support team is always ready whenever you need us.

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